Shipping policy

Shipping Policy

Last updated: September 17, 2026

Thank you for shopping at Bed True (bedtrue.com). We're committed to getting your order to you safely and reliably. Please review our shipping details below before placing an order.

1. Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays) after payment confirmation. During peak seasons (Black Friday, Christmas, and major sale events), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships.

2. Shipping Rates & Delivery Time

Service

Order Value

Cost

Estimated Delivery*

Standard Shipping — FREE

$99.00 and over

FREE

7–15 business days

Standard Shipping

Under $99.00

$8.00

7–15 business days

Express Shipping (optional)

All orders

$16.00

5–10 business days

*Estimated delivery time begins after order processing. Business days exclude weekends and holidays. Actual delivery may vary due to carrier delays, weather, customs processing, or peak-season volume.

No surprise fees at your door. Customs duties and import charges for US orders are prepaid by us. You will not be asked to pay any additional duties, customs fees, or brokerage charges when your package is delivered.

3. Shipping Destinations

We currently ship to addresses within the United States (including Alaska, Hawaii, and US territories; additional transit time may apply to these locations). We do not currently ship internationally. Orders with shipping addresses outside the United States will not be processed.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your order at any time via the "Track Your Order" link in our website footer, or directly on the carrier's website. Tracking information may take 24–48 hours to update after shipment.

5. Carriers

We work with established international and US last-mile carriers — including USPS, UPS, FedEx, and our international line-haul partners — to deliver your orders. Carrier selection depends on your location and package weight, and is determined by us.

6. Shipping Address Accuracy

Please double-check your shipping address before checkout. Bed True is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us at hello@bedtrue.com within 12 hours of placing your order — once your order has shipped, we cannot modify the delivery address.

7. Undeliverable & Returned Packages

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal at delivery (with no product defect), we will refund the order value minus the original outbound shipping cost. We will contact you to arrange reshipment where possible; additional shipping fees may apply.

8. Lost, Damaged, or Delayed Packages

  • Damaged or defective items: contact us within 7 days of delivery at hello@bedtrue.com with your order number and photos of the packaging and product. We will arrange a free replacement or a full refund.
  • Lost packages: if tracking shows "Delivered" but you haven't received your package, please check with household members and neighbors first, then contact us within 7 days. We will open an investigation with the carrier and make it right.
  • Delays: while we are not liable for carrier delays or customs processing times, we will always assist in locating and resolving delayed shipments.

9. Sales Tax & Duties

Sales tax: Bed True does not currently collect US state sales tax on orders shipped within the United States, and no sales tax will be added at checkout.

Duties and import charges: All customs duties and import charges on US orders are prepaid by Bed True. You will not be charged any additional amount on delivery.

10. Contact Us

Questions about shipping? We're here to help:

  • Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time)
  • Response time: within 24 hours on business days

Bed True reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting to this page